Privacy Policy

Platform: Nursing Mentor
Website: https://nursingmentor.online
Effective Date: 31 October 2026
Last Updated: 31 October 2026

1. Introduction

Nursing Mentor respects your privacy and is committed to protecting the personal information of students, visitors, and other users of the platform.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access or use our website and educational services.

We process personal information in accordance with applicable data protection laws, including the Uganda Data Protection and Privacy Act, 2019, and the Data Protection and Privacy Regulations, 2021.

By using Nursing Mentor, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We collect only information that is reasonably necessary to provide, maintain, and improve our educational services.

2.1 Personal and Account Information

When you register, we may collect:

• Full name.
• Email address.
• Mobile phone number (used for account contact and semester activation).
• Username or account identification details.
• Password authentication information.
• Student identification details, where required.
• Nursing programme or course information.
• Semester or year of study.
• Profile information and selected profile avatar.

Passwords are stored only as secure hashes by our authentication provider; we never store readable passwords.

2.2 Learning and Academic Information

To support student learning and monitor progress, we may collect:

• Courses and topics accessed.
• Quiz attempts and assessment scores.
• Answers submitted during quizzes.
• Learning progress and completion records.
• Reading progress, including materials marked as read.
• Study time, recorded in one-minute intervals while you are actively using the app.
• Bookmarked learning materials.
• Learning activity and timestamps.
• Academic performance information generated through platform activities.

This information helps students monitor their progress and enables administrators to manage educational services.

2.3 Technical and Usage Information

When you access the platform, certain technical information may be collected, including:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Login dates and times.
• Pages and learning resources accessed.
• Security and error logs.
• Session and authentication information.

This information may be used to maintain platform security, troubleshoot technical problems, and improve the user experience.

2.4 Communications

We may collect information you provide when contacting our support team, submitting feedback, reporting problems, or making other enquiries.

3. How We Collect Information

We collect personal information through:

• Student registration forms.
• Login and authentication processes.
• Student profile forms.
• Quizzes and assessment activities.
• Learning progress tracking.
• Cookies and similar technologies, where enabled.
• Communications with our support team.
• Automated technical and security logs.

Where personal information is collected, we aim to explain the purpose of collection and the relevant rights available to you.

4. Why We Collect and Use Your Information

Nursing Mentor may process your information for the following purposes:

Account management

• Creating and managing student accounts.
• Authenticating users during login.
• Managing account settings and profiles.
• Providing password recovery services.

Educational services

• Providing access to learning materials.
• Organising students according to their programmes and semesters.
• Delivering quizzes and assessments.
• Recording assessment results.
• Tracking learning progress.
• Saving bookmarks and learning preferences.

Platform administration

• Managing student and administrator accounts.
• Monitoring platform performance.
• Improving educational resources and services.
• Providing technical support.

Security and legal compliance

• Detecting unauthorized access.
• Preventing fraudulent activities.
• Investigating security incidents.
• Meeting applicable legal obligations.

We will not use personal information for purposes incompatible with the original purpose of collection unless permitted by applicable law.

5. Legal Basis for Processing

Depending on the information and circumstances, we may process personal information based on:

• Your consent.
• The need to provide services you have requested.
• Compliance with legal obligations.
• Other lawful grounds permitted under applicable Ugandan data protection legislation.

Where processing is based on consent, you may withdraw that consent, subject to legal limitations and the consequences of withdrawing consent for services that depend on the information.

6. How We Share Your Information

Nursing Mentor does not sell students' personal information.

We may share information only where reasonably necessary for legitimate platform operations or where permitted or required by law.

Information may be shared with:

6.1 Authorized Administrators

Authorized platform administrators may access relevant student information to:

• Manage student accounts.
• Monitor learning progress.
• Manage educational content.
• Provide technical support.
• Investigate suspected misuse or security incidents.

Administrative access is limited to authorised staff and is logged.

6.2 Technology and Service Providers

We use third-party technology providers to support platform operations, including:

• Supabase, which provides our database and authentication services.
• Google Analytics, which receives pseudonymous usage data (pages visited and generic events). No names, email addresses, phone numbers, student numbers or scores are sent to Google Analytics.
• Website hosting providers.
• Email delivery services.
• Website security and performance services.

These providers may process personal information on our behalf and must be subject to appropriate contractual and legal safeguards.

6.3 Activation Code Requests via WhatsApp

When a student taps "Get code" to request a semester activation code, their name, student number, programme and semester are shared with the administrator via WhatsApp. WhatsApp is operated by a third party under its own privacy policy.

6.4 Legal and Regulatory Authorities

We may disclose personal information where required by law, court orders, lawful regulatory requests, or other applicable legal obligations.

We do not disclose student academic information to educational institutions or other organizations for unrelated purposes without an appropriate lawful basis.

7. Data Storage and Security

Nursing Mentor uses digital systems and appropriate security measures intended to protect personal information against:

• Unauthorized access.
• Accidental loss.
• Destruction.
• Unauthorized alteration.
• Unlawful disclosure.
• Misuse of personal information.

Depending on the services configured, information may be stored using cloud-based database and hosting infrastructure.

We seek to apply appropriate safeguards, including access controls, authentication mechanisms, and secure data transmission.

However, no internet-based system can be guaranteed to be completely secure.

Users are encouraged to protect their passwords, use secure devices, and avoid sharing account credentials.

8. International Data Transfers

Some technology providers may process or store information on servers located outside Uganda.

Where personal information is transferred outside Uganda, Nursing Mentor will take appropriate steps to ensure that the transfer and subsequent processing comply with applicable data protection requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal requirements.

Examples include:

• Account information retained while an account remains active.
• Learning progress retained to support student learning and reporting.
• Quiz records retained for educational and administrative purposes.
• Security logs retained for appropriate security and troubleshooting periods.
• Support communications retained as necessary to resolve enquiries and maintain records.

When information is no longer required, it will be securely deleted, anonymized, or otherwise handled in accordance with applicable law.

Certain information may be retained where required for legal compliance, dispute resolution, or legitimate security purposes.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Know what personal information we collect about you.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Object to certain forms of personal data processing.
• Raise concerns about the handling of your personal information.
• Seek appropriate assistance from the relevant data protection authority.

To exercise these rights, contact us using the details provided below.

We may need to verify your identity before processing a request.

11. Cookies and Similar Technologies

Nursing Mentor uses cookies and similar technologies to:

• Maintain login sessions.
• Remember user preferences.
• Improve website functionality.
• Monitor website performance.
• Support website security.

Analytics cookies are used for Google Analytics. Browser local storage and IndexedDB are used to keep you signed in and to store study content on your device for offline reading.

Where non-essential cookies are used, we will provide appropriate information and choices as required by applicable law.

You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect platform functionality, including login and account preferences.

12. Children's Privacy

Nursing Mentor is primarily intended for students undertaking nursing and healthcare education.

We do not knowingly collect personal information from children without the required parental or guardian consent or another lawful basis permitted under Ugandan law.

Where a student is below the applicable age of legal capacity, the necessary parent or guardian involvement must be obtained before collecting or processing their personal information, unless a lawful exception applies.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the matter.

13. Third-Party Websites

Our platform may contain links to external websites and educational resources.

These websites have independent privacy policies and data handling practices.

Nursing Mentor does not control the privacy practices of third-party websites. Users should review their privacy policies before submitting personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes in our educational services.
• New platform features.
• Changes in technology providers.
• Changes in data protection requirements.
• Improvements to our privacy and security practices.

Any revised Privacy Policy will be published on this page with an updated date.

Where required, users will be notified of significant changes and asked to provide consent where appropriate.

15. Contact Us and Privacy Complaints

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about the use of your personal information, contact:

Nursing Mentor – Privacy Support

Website: https://nursingmentor.online
Email: class.imrc@gmail.com
Address: Mutungo, Biina, Kampala
Country: Uganda

You may also contact Uganda's Personal Data Protection Office through its official channels if you wish to raise a data protection complaint.

16. Your Acknowledgement

By registering for or using Nursing Mentor, you acknowledge that you have been provided with access to this Privacy Policy and understand how your personal information may be collected and processed as described above.

Where consent is legally required, it will be obtained separately and appropriately.